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Welcome to DHgate, your reliable online marketplace.

The web site identified by the uniform resource locator www.dhgate.com (the “Site”) is provided by Dunhuang Holding (HK) (“DHgate”) as a service to our customers. This Security and Privacy Policy (the “Agreement” or “Policy”) is entered into between you as a registered user of the site (“Registered User”) and DHgate.

The security of your personal information is very important to us and we value your trust highly. We will not sell or loan your personal information to a third party under any circumstances. We will work hard to protect the security and privacy of any personal information you provide to us and will only use such information as we have described herein.

By your use and access of the Site, you accept this Security and Privacy Policy.

What personal information do we collect?

You may choose to use or access our Site without revealing any personal and transactional information about yourself, but you will need to register and create an account in order to make a purchase or take advantage of certain features and functions, including, but not limited to, “Save for Later” and “Address Book”. If you provide us with your information, you consent to the transfer and storage of the information on our server located in the People’s Republic of China (the “P.R.C.”).

As set forth in more detail below, DHgate collects personal information that you provide when using the Site. This information includes your first and last name, email address, a password and other information required when you create your DHgate account or when you participate in or conduct surveys and contests via the Site, email, or other media of DHgate. In order to protect your confidentiality and verify your identity, we may ask you to confirm your personal information when you contact our Customer Service Department.

In addition to the personal information we may collect and process during registration and any surveys, we also collect, store and process the following information about our users:

1. Purchase Information

When you make a purchase from DHgate, we collect your name and payment method information. When you create an account at DHgate, you can choose to save your billing information in “My DHgate.” You can also save one or more shipping addresses in your DHgate Address Book.

2. Services Account Information

We collect personal information from users who wish to use any of the DHgate services, including but not limited to, DHgate’s Transaction Platform. In order to use these services you must provide your email address and password or create an account at DHgate.

3. Cookies and Other Computer Information

When you visit the Site, you will be assigned a permanent “cookie” (a small text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit the Site so that we can enhance and customize your online purchasing experience.

You can choose to browse on the Site without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of the Site. These features include storing your shopping cart for later use and providing a more personalized future shopping experience. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

We also collect certain technical information from your computer each time you request a page during a visit to the Site. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring web site, if any. We collect this information to enhance the quality of your experience during your visit to the Site and will not sell or loan this information to any third parties.

We also contract with third parties to provide us with data collection and rep-orting services regarding our customers’ activities on the Site and to track and measure the performance of our marketing efforts. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on this Site. None of your personally identifiable information (such as your name, address, email address, etc.) will be received by or shared with these third parties.

4. Publishing Information

When you submit any information on the Site during your use or access, including, but not limited to, information on the DHgate blog, the rating system, or product catalog, you are deemed to have given your permission to DHgate to publish such information, and DHgate and the Site hereby enjoy an irrevocable, perpetual, worldwide and royalty-free, sub-licensable license to use all information provided by such user to exercise the copyright, compilation, database and publicity rights any user has in such material or information, in any media form.


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